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CERAH Staff Member

Phoenixville, PA, USA

Job Type

Part Time, Seasonal




About the Role

Ann’s Heart, a 501 (c)(3) non-profit organization based in Phoenixville, PA, is hiring up to 10 overnight staff to operate the Code Blue Overnight Emergency Warming Center (CBC) at CERAH. The CBC is an emergency overnight shelter open to men and women that operates mid-November through mid-April (start and close dates dependent on weather). This is a seasonal part-time position, offering up to 25 hours a week.

Staff members are responsible for overseeing the general operations of the CBC during one of two (2) overnight shifts and for providing a safe, clean environment, supporting, and assisting guests residing in shelter, and documenting any concerns. Shifts are listed above. Up to two volunteers per shift may be provided each night to assist the staff member in opening/closing the CBC, welcoming guests, serving coffee and meals, and helping to monitor guests throughout their stay. Training is required and will be facilitated by Ann’s Heart.

Shifts Available:
Monday - Friday: 7:30 PM – 2:00 AM, 2:00 AM to 8:30 AM
Saturday: 2:00 AM – 8:30 AM, 7:30 PM – 2:00 AM
Sunday: 2:00 AM – 10:30 AM, 5:30 PM – 2:00 AM

Salary: $15.00/hour Hours: Up to 25 hours per week

Please note: Applicants will not be considered if they have utilized CERAH or CBC services within the past two years. Must be 18 years of age or older.


Staff responsibilities include, but are not limited to:

  • Opening and/or closing the CBC

  • Conducting an interior and exterior inspection of the CBC and surrounding property for safety or identifying maintenance concerns

  • Perform various daily cleaning and sanitizing tasks at the CBC 

  • Supervising volunteers and assigning tasks

  • Provide trauma-informed support to guests

  • Assess guest needs and direct them to resources as needed

  • Conducting intake of guests and providing an overview of CBC services, rules, and expectations

  • Maintaining a clean, safe, and welcoming environment for all guests and volunteers

  • Providing daily reports of CBC activity to the Program Manager through provided channels

  • Completing necessary paperwork in a timely manner

  • Attend and successfully complete the following trainings:(All trainings are paid for by and provided through Ann’s Heart)

    • Mental Health & Nonviolent Crisis Intervention

    • Trauma-Informed Service 

    • CPR/AED Training 

    • Basic First Aid

    • Code Blue Operations

Staff members must possess good verbal and writing skills, have reliable transportation to and from the Center (including during inclement weather), and be easily reachable by phone, email, and/or text messages.  They will be responsible for their assigned shifts and, should changes be required, will need to coordinate coverage with other staff  and the Program Manager no less than 24 hours prior. Staff members must be able to remain calm in stressful situations and balance compassion with the ability to set boundaries and adhere to program rules.  The position is subject to a monthly performance review.  All applicants will be subject to a full background check, including State and Federal criminal history, and child abuse clearances. Staff members must be able to lift and carry up to 25lbs. 

About the Company

Ann's Heart is a Phoenixville, PA based 501(c)(3) nonprofit organization. Our mission is to provide a place of welcome and human services to all Phoenixville area people.
Learn more at

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